How To Write In To The OS Staff: DOs and DON'Ts

posted in: Music News • OurStage Updates

It happens to the best of us. Every once in a while, you might run into a feature you don’t recognize, discover a bug on the site or simply have a query you need answered, so you write into our Community team. Since we get dozens of these emails a day, we’ve decided to make your (and our) lives easier. Here’s a quick list of DOs and DON’Ts when writing into our staff:

Do:

– Do introduce yourself to us. All your messages are read and responded by a (human) member of our Community team, not a lifeless, automated robot. We enjoy the interaction we get with you!

– Do turn off the caps lock. It doesn’t make your message any higher on the priority list and NOT ONLY DO WE FEEL LIKE YOU’RE SHOUTING AT US, BUT IT GETS TIRESOME TO READ EVERYTHING CAPITALIZED.

–  Do give us as much information as you can. Stating “I have a problem with my account” will only prompt us to ask “what is your problem?” We want to avoid the extra step and make our service to you that much faster. The more details we have, the better we’ll be able to help you and the quicker your problem will be solved.

– Do write in with your suggestions, ideas and feedback! We really appreciate your opinions on the site, and we take any and all submissions seriously. After all, this site is all about you. (PS: it always makes our days brighter when we get a message from a happy/satisfied user for no particular reason!)

Don’t:

– Don’t threaten us! We’re here to help”all we want is to make your OurStage experience better.

– Don’t send the same message five different times to every OurStage email address you can find. If you send it to the appropriate email address, your question will filter in through the proper channels and be answered much more swiftly.

– When we ask you to clarify, don’t send us the same info you sent the first time. Even though we’re certified mind readers, we can’t do it through the Internet.

– Please don’t stalk us if you’re unsatisfied with our level of support, but feel free to follow us on Facebook, Twitter, YouTube, Foursquare or sign up for our Newsletter to know exactly what we’re up to 24/7.

As a closing note: we’re not robots, we don’t kill or eat babies, we’re not involved in a “larger music industry conspiracy” and we’re not out to get you. Music is our passion, and we do hope we’re helping your love for it grow.